Terms of Service

  1. General
    1. Atap.co reserves the right to restrict, limit, or terminate the access of any party to its full or partial service. Reasons to which include but is not limited to negative feedback from property owners. Prior to such action, the party involved will be issued a minimum of two email warnings.
    2. Atap.co reserves the right to use your uploaded materials for marketing, advertising, and any other commercial purpose.
    3. Atap.co reserves the right to edit, delete, or remove any uploaded material in accordance to its brand guidelines and discretion.
    4. Atap.co reserves the right to revise package pricing without prior notice.
    5. No refunds allowed for credit packages, full or partial.
    6. The purchase of leads on the Lead Marketplace is strictly based on a first come, first serve basis. Disputes or appeals will not be entertained.
    7. Atap.co reserves the right to limit, amend, or cease promotional features (e.g. free leads) at any time, without prior notice.
    8. Atap.co does not condone abusive or vulgar language – expressed via verbal or written means – to any party involved with the platform and its channels or on the platform and its channels. Atap.co reserves the right to ban accounts belonging to implicated parties.
    9. Atap.co reserves the right to make amendments to the Terms of Service as and when it deems necessary. Users will be notified whenever there’s an update to the Terms of Service.
  2. Fulfillment Policy (Purchasing and Using Credits)
    1. Atap.co’s credit packages allow you to purchase leads by property owners. Follow these steps to purchase or top up your credits:

        Step 1: Browse package options.

        Step 2: Select your package and make payment directly via FPX or debit/credit card. Alternatively, you can make an online bank transfer to us at:

        Bank: Public Bank
        Company: Mocento Sdn Bhd
        Account No.: 3177623730

        Or write a cheque to:

        Mocento Sdn Bhd

        Step 3: The purchased credits will be added to your account within 1 hour of payment receipt.

  3. How to use credits on Atap.co
    1. Credits are used to purchase interior design or renovation leads in the form of property owners’ contact details. Follow these steps to use your credits:

        Step 1: Visit the Lead Marketplace to browse for suitable leads based on the project requirements, location, budget, and more.

        Step 2: Purchase a lead by spending credits to attain the property owner’s contact details.

        Step 3: You can also purchase direct leads (requests made directly to your Atap.co profile) by spending credits to attain the property owner’s contact details. You will receive these direct lead (quote request) notifications on your Atap.co account and via email.

        Step 4: Once you’ve purchased a lead, you can contact the property owner to discuss project requirements and offer a renovation quote.

  4. Credit Refunds on Leads
    1. If you encounter any of the following, please contact shanelle@mocento.com to request for a refund:
      1. Upon first contact with the lead owner, you are informed that they have already engaged another interior designer.
      2. The lead owner has never responded to any of your calls or emails.
    2. As the service team practices stringent verification processes to ensure the quality of leads, refunds will not be made for the following cases:
      1. Failure to agree on suitable meeting times between interior designer and lead owner.
      2. Lead owner has engaged another professional after the first contact with the interior designer.
      3. Lead owner has changed their mind in regards to the renovation.
      4. Lead owner has decided not to hire the interior designer based on their own discretion.
    3. Refunds requests will only be considered within the following timeline:
      1. Made within 15 days of unlocking the lead.
      2. First contact with lead owner must be made within 3 days of unlocking.
      3. The lead status must have been moved to ‘contacted’ within 3 days of unlocking.
    4. Once you have submitted your refund request, Atap.co’s service team will look into your case, verify your report, and inform you of the validity of the refund request within 7 working days.
  5. Usage of Video Profiles
    1. As an added service, Atap.co offers the filming of interior designer profiles. The full copyright of these videos belong to Atap.co. It reserves the right to restrict or terminate access or usage of the video by the interior designer featured, at any time and without prior notice.
    2. The video profiles can only be used and advertised with the explicit permission of Atap.co. Video profiles must be used and advertised as is, with Atap.co’s watermark.
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