Terms of Service

  1. General
    1. Atap.co reserves the right to restrict, limit, or terminate the access of any party to its full or partial service. Reasons to which include but is not limited to negative feedback from property owners. Prior to such action, the party involved will be issued a minimum of two email warnings.
    2. Atap.co reserves the right to use your uploaded materials for marketing, advertising, and any other commercial purpose.
    3. Atap.co reserves the right to edit, delete, or remove any uploaded material in accordance to its brand guidelines and discretion.
    4. Atap.co reserves the right to revise package pricing without prior notice.
    5. The purchase of leads on the Lead Marketplace is strictly based on a first come, first serve basis. Disputes or appeals will not be entertained.
    6. Atap.co reserves the right to limit, amend, or cease promotional features (e.g. free leads) at any time, without prior notice.
    7. Atap.co does not condone abusive or vulgar language – expressed via verbal or written means – to any party involved with the platform and its channels or on the platform and its channels. Atap.co reserves the right to ban accounts belonging to implicated parties.
    8. Atap.co strives to ensure all leads in the Marketplace are approached genuinely, with all lead owners being treated as viable clients.
    9. Once a lead is unlocked, the home interior professional must connect with the lead owner.
    10. If Atap.co is alerted that an unlocked lead is not contacted within three working days, Atap.co will issue the first warning to the home interior professional. Subsequently, after receiving two warnings, Atap.co reserves the right to suspend the home interior professional’s access to free leads.
    11. In the event Atap.co receives continuous complaints from lead owners, the home interior professional’s profile will be suspended pending internal investigations.
    12. Atap.co strives to ensure all home interior professionals are active users, in order to maintain the reliability and reputation of our platform. To maintain an active account with visible contact details, home interior professionals are required to purchase at least one package with Atap.co every 24 months.

    13. Atap.co reserves the right to hide all contact details of profiles that we consider inactive.

    14. All branding packages are considered active for 24 months from the date of purchase.

    15. Atap.co reserves the right to make amendments to the Terms of Service as and when it deems necessary.
  2. Fulfilment Policy (Purchasing and Using Credits)
    1. Atap.co’s credit packages allow you to purchase leads by property owners. Follow these steps to purchase or top up your credits:Step 1: Browse package options.Step 2: Select your package and make payment directly via FPX or debit/credit card. Alternatively, you can make an online bank transfer to us at:

      Bank: Public Bank
      Company: Mocento Sdn Bhd
      Account No.: 3177623730

      Or write a cheque to:

      Mocento Sdn Bhd

      Step 3: The purchased credits will be added to your account within 1 hour of payment receipt.

    2. All purchased packages entail benefits that will last for a maximum of two years, after which said benefits will be removed or retained based on the discrepancy of Atap.co.
  3. Terms of Sale 
    1. The purchase price set out in any package, offer, or promotion is binding.
    2. The amount invoiced shall be paid in accordance with the payment terms recorded in the invoice.
    3. If any amount owing by you for our services is 15 working days or more overdue, we will without limiting accelerate your unpaid fee obligations for any and all of your invoices with us so that all such obligations become payable and due immediately. If the amount is not paid in full, your terms of services will be suspended with a due warning.
    4. In the event a deposit has been paid but the remaining balance is overdue, the deposited amount will be void 15 working days after the warning notice has been given.
    5. Deposits paid are non-refundable nor transferable.
    6. Any discounts applied to a previous purchase may not apply to a renewed purchase, including any automated renewals.
    7. We reserve the right to change the fees for services at any time, or impose additional fees and charges.
  4. How to use credits on Atap.co
    1. Credits are used to purchase interior design or renovation leads in the form of property owners’ contact details. Follow these steps to use your credits:Step 1: Visit the Lead Marketplace to browse for suitable leads based on the project requirements, location, budget, and more.Step 2: Purchase a lead by spending credits to attain the property owner’s contact details.Step 3: You can also purchase direct leads (requests made directly to your Atap.co profile) by spending credits to attain the property owner’s contact details. You will receive these direct lead (quote request) notifications on your Atap.co account and via email.Step 4: Once you’ve purchased a lead, you can contact the property owner to discuss project requirements and offer a renovation quote.
  5. Refunds
    1. Unless otherwise specified, all packages, credits, and promos sold by Atap.co are non-cash refundable.
    2. In the event a refund is requested, Atap.co will determine based on a case by case basis if a refund is feasible.
    3. Atap.co reserves the right to offer discounts or other forms of considerations in select circumstances at its sole discretion. Please note that each circumstance is unique, and Atap.co is not obligated to offer the same considerations to other parties.
  6. Credit Refunds on Leads
    1. If you encounter any of the following, please click on the refund button on your lead page to request for a refund:
      1. Upon first contact with the lead owner, you are informed that they have already engaged another interior designer.
      2. The lead owner has never responded to any of your calls or emails.
    2. As the service team practices stringent verification processes to ensure the quality of leads, refunds will not be made for the following cases:
      1. Failure to agree on suitable meeting times between interior designer and lead owner.
      2. Lead owner has engaged another professional after the first contact with the interior designer.
      3. Lead owner has changed their mind in regards to the renovation.
      4. Lead owner has decided not to hire the interior designer based on their own discretion.
    3. Refunds requests will only be considered within the following timeline and with the following supporting documents:
      1. Made within 15 days of unlocking the lead.
      2. First contact with lead owner must be made within 3 days of unlocking.
      3. The lead status must have been moved to ‘contacted’ within 3 days of unlocking.
      4. Proof of legitimate interaction with the lead owner to ensure that the lead owner was approached and interest by the interior designer was conveyed. (Screenshots of conversations with lead owners are mandatory).
    4. Once you have submitted your refund request, Atap.co’s service team will look into your case, verify your report, and inform you of the validity of the refund request within 7 working days.
  7. Usage of Video Profiles
    1. As an added service, Atap.co offers the filming of interior designer profiles. The full copyright of these videos belong to Atap.co. It reserves the right to restrict or terminate access or usage of the video by the interior designer featured, at any time and without prior notice.
    2. The video profiles can only be used and advertised with the explicit permission of Atap.co. Video profiles must be used and advertised as is, with Atap.co’s watermark.
  8. Money-Back Guarantee Policy
    1. We’re confident in our ability to provide you with credible leads and we want you to share our confidence! Thus, we’re introducing our Money-Back Guarantee Policy for Atap Credit Packages purchased from May 2020 onwards!
    2. The Guarantee period will last 6 months from the date of purchase of the package or credit top-up, as per your invoice date. After the said 6 months have elapsed, no refunds shall be made.
    3. If you decide within the Guarantee Period that you wish to request a refund of Atap.co credits for cash, you must notify us in writing after you have fulfilled ALL of the following conditions:
      1. You have unlocked at least 20 leads via the Atap.co platform with no successful closing. Free leads do not qualify under this circumstance.
      2. In the event that you have purchased a credit top-up package, only leads purchased and contacted after the date of purchase of said package are deemed eligible.
      3. Proof of legitimate interaction with the 20 lead owners that have not been closed is to be provided to Atap.co. (Screenshots of conversations with lead owners are mandatory).
      4. If you have amassed more than 20 unsuccessful leads, you are only required to disclose the first 20 leads to Atap.co.
      5. Once Atap.co has verified that all 20 lead owners were genuinely approached, we will begin your refund process.
      6. In the event that you do not meet ALL of these criteria, Atap.co reserves the right to reject the refund request.
      7. Any provision of these terms of service which is or becomes unenforceable shall not invalidate the other provisions of these terms of service.
    4. This money-back guarantee policy is only applicable for Atap Credit Package and Credit top-up purchases from May 2020 only.
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