- How to Purchase or Top Up Your Credits
If you wish to purchase or top up your credits, all you have to do is:
Step 1: Browse the package options.
Step 2: Select your package and bank in the respective amount to the following details:
Bank: Public Bank
Company: Mocento Sdn Bhd
Account No.: 3177623730
Alternatively, you can write a cheque to:
Mocento Sdn Bhd
Step 3: Send a screenshot of the cheque bank-in slip or online fund transfer receipt to [email protected] or your account manager.
Step 4: Your account will be updated of the purchased credits within 1 hour of payment receipt.
- Refund Policy
- Refunds are managed on a case-by-case basis. If you encounter any of the following, please contact [email protected] to request for a refund:
- Upon first contact with the lead owner, you are informed that they have already engaged another interior designer. First contact with lead owner must be made within 3 days of unlocking the lead.
- The lead owner has never responded to any of your calls or emails.
- Once you have submitted your refund request, Atap.co’s service team will verify your report and inform you of the validity of the refund request within 7 working days. As the service team practices a stringent verification process to ensure quality leads, refunds will not be made for the following cases:
- Failure to agree on suitable meeting times between interior designer and lead owner.
- Lead owner has engaged another professional after the first contact with the interior designer.
- Lead owner has changed their mind on going ahead with the renovation.